Shem Edsel G. Beira

My Story

I’ve been working in BPO, KPO, and Training institutes for Nine years.

I handled and performed different roles.

Jobs in the publishing, e-commerce, travel, insurance, and telecommunications sectors include customer account executive, technical support, sales, billing, appointment setting, and consulting.

Overall, I have consistently demonstrated the following:

● Interact with customers to provide and process information in response to inquiries, concerns and requests about the products and services.

● Gather customer information and determine the issue by evaluating and analyzing the symptoms.

● Research required information using available resources.

My Qualifications

Knowledge in tools Microsoft Excel, Word and PowerPoint. Outlook, CRM, Salesforce, Zoho, QuickBooks, Time Management, Web Presentation, Video Blogging and Editing.
Customer handling (Technical Accounts, Billing, Sales, Chat, Email and Retention).
Excellent communication skills and prompt courteous behavior.
Create data collection and demographic reports.
Manage accounting reports (financial statements, cash flow, statement of financial position, Income Statement and other accounting transactions).
Creating invoice and Voucher Processing of funds electronically (direct deposits and money wire).
Filing of taxes and forms.
Preparing Proforma Invoice.
Filing of data such as Taxes, Expenses, Inventory, Revenues, Retained Earnings, Dividends, Accounts Receivable, Cash and Cash Equivalents and Other itemized accounts.
Video blogging and creation of articles in social media platforms.